Policies & Disclaimers

Policies & Disclaimers

General Information

For the leisurely enjoyment of your full treatment, please arrive 10-15 min before your scheduled appointment and inform your therapist of any existing medical condition, pregnancy or medications you are taking.  Please note that if you arrive late for a session, you will be charged for the entire session and will only be granted the remainder of the session.  However, if your therapist is running late, you will still receive your full session time.

We have a shower and changing facilities; for your security please leave valuables at home.

It is customary to leave your therapist a 15-20% gratuity if you are satisfied with your treatment.

We accept Cash and will only take a personal check from returning clients.  Returned checks will be charged an additional $25, as well as any bank fees that may apply.  Insurance receipts for massage therapy services are granted upon request.

Appointment and Cancellation Policy

To ensure your preferred day and time, it is recommended that you reserve several days in advance.  Appointments canceled within 24 hours notice may be rescheduled free of charge. Cancellations within 24 hours will be charged ½ of session price.

Security Deposit      

Spa Parties of 5+ requires a 20% security deposit of TOTAL estimated services.  This is non-refundable and can be dropped off in person or mailed by check to the address listed below.

Dress Code   

Appropriate attire should be worn for traditional shiatsu sessions (loose fitted clothing, preferably in cotton, or another breathable fabric).  Shoes are not appropriate inside treatment rooms, but slippers will be provided.  Clean towels and linens are provided for each and every client.  Professional draping techniques are used in every massage session.

Miscellaneous

Cell Phones should be turned off or set to vibrate to maximize your relaxation experience and to respect other clients using the spa.
We are a family spa.  Children are welcome, but we need to know in advance.

Gift Certificates are available in studio or can be dropped off at your convenience.   Please inform the receptionist upon booking to redeem your gift certificate.